Microsoft Business Programmes

New business start-ups fail in the first year due to the entrepreneur's lack of critical skills. By 2015 it is estimated that only 10% of any post worldwide would not require computer skills.



Microsoft Business Certification (MBC)
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Your MBC Future Role

Every organisation needs timely and effective office and administrative support skills to operate efficiently in the modern world.

These workers are employed in virtually every sector of the economy, working in positions as varied as receptionist, teller, supervisor, customer services manager right up to the highest roles in a company. Although specific functions of office and administrative support staff vary significantly, they share many common duties. If the computer system goes down or an email system malfunctions, this person must try to correct the problem to reduce the impact on the business.

The reliance on technology continues to expand in offices; the role of the office professional has greatly evolved. Office automation and organisational restructuring have led secretaries and administrative assistants to assume responsibilities once reserved for managerial and professional staff. Business Certification (MBC) candidates perform a variety of administrative and clerical duties necessary to run an organisation efficiently.

They serve as information and communication managers for an office; plan and schedule meetings and appointments; organise and maintain paper and electronic files; manage projects; conduct research; and disseminate information by using the telephone, mail services, Web sites, and e-mail.

Programme Course Features:

Interview skills preparation course Change Management Coaching for Success Cross-Cultural Business Communication Customer Service Effective Business Writing Effective Communication Skills Effective Negotiating Skills Effective Presentations Effective Time Management Email as an Strategic Business Tool Managing Performance Strategic Decision Making Stress Management Microsoft Access Level 1 Microsoft Access Level 2

Microsoft Access Level 3 Microsoft Access Level 4 Microsoft Excel Level 1 Microsoft Excel Level 2 Microsoft Excel Level 3 Microsoft Internet Explorer Microsoft Windows Level 1 Microsoft Outlook Level 1 Microsoft Outlook Level 2 Microsoft Outlook Level 3 Microsoft PowerPoint Level 1 Microsoft PowerPoint Level 2 Microsoft Visio Level 1 Microsoft Word Level 1 Microsoft Word Level 2 Microsoft Word Level 3

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Careers: Office Admin, Office Manager / Supervisor, Clerk, Receptionist, Excecutive Secretary,
Data Capturer